1. Delete your account and your data
Delete it yourself, in the app
- Open Hivee and go to your profile.
- Tap Account → Delete Account.
- Confirm. Your account closes immediately and you are signed out on every device.
Or ask us to do it
Email [email protected] from the address on your account with the subject Delete my Hivee account. We verify it is you, delete the account, and confirm by email. Allow up to 5 business days for us to action a request by email — the in-app route is immediate.
What gets deleted, and when
- Immediately — your account is closed and no one can sign in to it.
- Within 30 days — your apiaries, hives, inspections, treatments, harvest records, notes, photos, Ask Hivee history and community posts are permanently deleted from our systems.
- Within a further 30 days — copies sitting in routine encrypted backups roll off and are gone.
What we keep, and why
- Records we are legally required to retain for tax and accounting — typically the fact that a transaction occurred, its amount and its date. Not your beekeeping data.
- Aggregated, de-identified usage statistics that can no longer be linked back to you.
- Anything needed to resolve a dispute or enforce our terms, for as long as that is necessary.
Deleting the app is not deleting your account
Removing Hivee from your phone leaves your account and records intact so you can come back to them. Use the steps above if you want the data gone.
Cancel your subscription first
Deleting your Hivee account does not cancel an App Store or Google Play subscription — only Apple or Google can do that. Cancel it in your store account settings before or after deleting, or you will keep being billed. See Billing and subscriptions below.
2. Get in touch
One address reaches us for everything — support, billing, clubs, bugs, feature ideas: [email protected].
- We reply within 2 business days. Hivee+ and Pro subscribers get priority.
- Email from the address on your account so we can find you faster.
- Tell us your device, your app version (Profile → About), and what you expected to happen. It saves a round trip.
Postal mail: Hivee LLC, 8331 Pea Ridge Rd, Cornelia, GA 30531, USA.
3. Export your records
Your data is yours and you can take it with you.
- Hivee+ and Pro — export as CSV or PDF from inside the app.
- Free plan — email us and we will produce an export for you at no charge.
- Treatment log — the printable treatment sheet an inspector asks for is free every season, on every plan.
4. Common fixes
My inspection didn't sync
Hivee stores everything on your device first and syncs when you have signal. Open the app while connected and leave it in the foreground for a moment. Do not delete the app before a sync has completed — unsynced records live only on the device.
Photos aren't uploading
Check that Hivee has photo permission in your device settings, and that you are not on a metered connection with uploads restricted. Large batches finish faster on Wi-Fi.
I paid but the app still shows Free
Open the app and use Restore Purchases in Account settings. Make sure you are signed into the same Apple or Google account you purchased with. If it still doesn't take, email us with the receipt.
I'm not getting reminders
Turn notifications on for Hivee in your device settings, and check that reminders are enabled in the app. Focus modes and battery savers suppress them on both platforms.
The yard nudge never fires
It needs location permission set to Always and an apiary with a saved location. It is deliberately conservative — it will not nudge you for a yard it has not learned yet.
A QR tag won't scan
Reprint it if it is faded or wet — the stickers are weatherproof, ordinary paper is not. QR tags are on iPhone now; Android support arrives with V2.
5. Billing and subscriptions
- Hivee+ and Hivee Pro are billed by Apple or Google, not by us. Manage, change or cancel them in your App Store or Google Play account settings.
- Cancel at least 24 hours before a period ends or it renews.
- Refunds are issued by Apple or Google under their policies. We cannot issue a refund for a store subscription — but tell us what went wrong and we will help you make the case.
- Hivee for Clubs is invoiced by us directly. Email us for changes, extra seats or renewal questions.
- Founder pricing holds as long as the subscription stays continuously active. If it lapses, the rate is gone.
Full detail lives in the Terms of Use.
6. Ask Hivee questions and limits
- Free includes 10 questions a month. Hivee+ includes 100, Pro includes 250, club seats include 50.
- A photo diagnosis uses 6 questions — looking at an image takes real work.
- Limits reset monthly on your billing date.
- Ask Hivee answers using your own hives and history, which is why the answers are specific to you.
7. Report a bug or a security issue
Bugs: email us with what you did, what happened, and what you expected. A screenshot or screen recording gets it fixed considerably faster.
Security: if you have found a vulnerability, email [email protected] with the subject Security before disclosing it anywhere else. We will acknowledge within 2 business days and work with you on a fix.
8. Clubs and associations
Hivee for Clubs is 25 member seats on one invoice — each a full Hivee+ — that you issue and reclaim as members come and go. Club administrators can see that a seat is assigned to a member. They cannot see that member's hives, inspections or records.
To set up a club, add seats, or hand over administration, email [email protected] with your association name and seat count.
9. Feature requests and what's coming
Hivee is a live product still being built, and the best features so far came from keepers telling us what they needed. Send yours.
- V2, targeting November 2026 — full history on paid plans, voice inspections, handwritten notes into the app, multiple yards, honey inventory, jar labels, tax reports, club seats, year-over-year insights, and Android caught up to iPhone.
- After V2 — the end-of-season recap, Hivee in a browser for paperwork, and deeper club tools.
Dates on software move. We would rather say that up front than surprise you later.